Public Benefits Eligibility Specialist II

Craven County Government; New Bern (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Craven County Government is seeking an Income Maintenance Caseworker to interview and verify information for new applications, determine eligibility, and process changes in a client’s situation. The role requires updating data and satisfying federal/state verifications, with work in the NC FAST system.

Additional duties include re-determinations of eligibility and occasional disaster relief efforts as assigned, requiring strong communication skills, mathematical ability, and the capacity to

Qualifications

• Considerable knowledge of the program areas and assignment.
• General knowledge of agency and community programs and services.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public and public officials to obtain data and explain rules.
• Ability to diffuse potentially hostile clients and be firm in communicating the agency's position.

Responsibilities

• Interview and verify information for new applications.
• Open and determine or re-determine eligibility for programs.
• Document and update changes in the client’s situation.
• Satisfy all federal and state verifications.
• Work in the NC FAST system.
• Assist in disaster relief efforts when assigned.

Skills

Public assistance knowledge

Communication with clients

Mathematical reasoning

Reading and interpreting rules

Ability to diffuse hostility

Time management in casework

Job description

Craven County Government is seeking an Income Maintenance Caseworker to interview and verify information for new applications, determine eligibility, and process changes in a client’s situation. The role requires updating data and satisfying federal/state verifications, with work in the NC FAST system.

Additional duties include re-determinations of eligibility and occasional disaster relief efforts as assigned, requiring strong communication skills, mathematical ability, and the capacity to