Income Maintenance Caseworker I

Buncombe County; United States; Sur place; USD 27 000 - 33 000; Plein temps

Résumé du poste

Buncombe County Government is seeking an Income Maintenance Caseworker I in the Social Services - Income Maintenance division. The role focuses on assisting applicants with eligibility for FNS, Medicaid, and WFFA, gathering data, and explaining services to clients.

The position requires accurate data collection, clear communication, and adherence to HIPAA rules, with a preference for bilingual English/Spanish speakers.

Qualifications

• Associate degree in relevant field plus 1 year paraprofessional/public contact experience or high school diploma plus 2 years of similar experience.
• Ability to negotiate, interview, gather data, analyze information and apply program rules.
• Bilingual English/Spanish preferred.

Responsabilités

• Answer questions and gather information for services or benefits applications.
• Explain agency services and route calls to appropriate staff as needed.
• Collect data during interviews to determine eligibility for FNS, Medicaid, and WFFA.
• Process changes to client information for applicable programs.
• Perform other related duties as assigned.

Connaissances

Clear communication

Problem solving

Decision making

Data gathering

Formation

Associate degree

High school diploma

Outils

HIPAA knowledge

Microsoft Office

Description du poste

Job Details

Job Title: Income Maintenance Caseworker I

Department: Social Services - Income Maintenance

External Hiring Range: $19.66 - $23.66

Compensation Grade: 2003

Posted Internally and Externally

Job Posting Expiration: 11:59PM on November 17, 2026

Minimum Education, Training and/or Experience (required at time of hire)

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and one (1) year of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or High school diploma or GED, and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Additional Training and Experience

English/Spanish bi-lingual speakers preferred.

Essential Functions of the Position

• Answer questions and gather information from new and established customers in support of an application for services or ongoing services/benefits.
• Explain Agency services across a variety of HHS program areas and transfer calls/route customers to appropriate staff within HHS as needed.
• Gather information from clients through the interview process for the purpose of determining applicant eligibility for Food & Nutrition (FNS) benefits.
• Process changes to client information for Food & Nutrition (FNS), Medicaid and Work First Family Assistance (WFFA).
• Perform other related duties as assigned.

Knowledge, Skills, Abilities

• Knowledge of agency programs and staff.
• Knowledge of office practices and procedures and the ability to effectively use various software applications and office equipment.
• Knowledge of HIPAA regulations regarding handling of customer’s charts and customer-related communications.
• Ability to receive people in a courteous, caring, and professional manner at all times.
• Skills in clear communication, problem solving and decision making.
• Ability to read, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility programs.
• Ability to interpret agency policies and procedures to people of varied social, economic, and educational backgrounds to obtain data for documentation and verification of information needed.
• Ability to detect the customers need for other agency services and make appropriate referrals.
• Ability to learn the intricacies of numerous forms and procedures related to public assistance programs

Employer Information & Diversity Statement

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law.

EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes.

In addition, the County expressly prohibits any form of workplace harassment or discrimination.

Benefits

Buncombe County Government offers a first in class benefits package which promotes employee health and well-being.