Public Benefits Eligibility Specialist I

Buncombe County; Asheville (NC); On-site; USD 27,000 - 33,000; Full time

Job summary

Buncombe County is seeking an Income Maintenance Caseworker I to provide accurate, timely client support across Health and Human Services programs. The role handles in-person or telephone inquiries, explains services, and gathers data to determine eligibility for Food & Nutrition, Medicaid and Work First Family Assistance.

The position requires an associates degree or equivalent combination of education and experience; bilingual English/Spanish is preferred.

Qualifications

• Associate’s degree in related field and 1 year public contact experience.
• HS diploma or GED with 2 years public contact experience.
• Equivalент combination of training and experience.

Responsibilities

• Answer questions and gather information for service applications or ongoing benefits.
• Explain agency services across HHS programs and route calls to appropriate staff.
• Gather information during interviews to determine eligibility for Food & Nutrition benefits.
• Process changes to client information for Food & Nutrition, Medicaid and Work First Family Assistance.
• Perform other related duties as assigned.

Skills

Customer service

Interviewing

Data gathering

Negotiation

Communication

Policy interpretation

Adaptability

Referrals

Education

Associate’s degree or HS diploma plus relevant experience

Job description

Buncombe County is seeking an Income Maintenance Caseworker I to provide accurate, timely client support across Health and Human Services programs. The role handles in-person or telephone inquiries, explains services, and gathers data to determine eligibility for Food & Nutrition, Medicaid and Work First Family Assistance.

The position requires an associates degree or equivalent combination of education and experience; bilingual English/Spanish is preferred.