Public Benefits Eligibility Assistant

Knowledge Services; Peru (IL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Pay: $14.00/hr

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources to provide front desk support, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid. This on-site role welcomes visitors, reviews information for accuracy, and supports case workers.

The position emphasizes customer service, confidentiality, and the ability to multi-task in a fast-paced public service environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and reliability are essential.
• Ability to maintain confidentiality and handle conflicts calmly.
• Experience in front desk, cashier, clerk, admin roles is a plus.
• Demonstrates stability and dedication to the role.

Responsibilities

• Welcome on-site visitors and determine nature of business.
• Review client information for accuracy and assist with applications.
• Schedule client appointments and manage documents.
• Provide outstanding customer service to clients.

Skills

Desire to help others

Strong customer service background

Ability to maintain confidentiality

Handle conflict in a calm manner

Reliable and dependable in the work

Ability to multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources to provide front desk support, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid. This on-site role welcomes visitors, reviews information for accuracy, and supports case workers.

The position emphasizes customer service, confidentiality, and the ability to multi-task in a fast-paced public service environment.