Public Area Attendant

Sonesta International Hotels; St. Louis (MO); On-site; USD 19,286 - 24,796; Full time

Job summary

Sonesta International Hotels is hiring a Public Area Attendant to clean and service our designated public areas to established standards. You will help maintain lobby spaces, restrooms, and common areas, while supporting a guest-focused culture.

You will respond to guest requests, assist with deep cleaning, and coordinate with other departments to ensure smooth operations and high service levels across the property.

Qualifications

• Cleans and services public areas to standard.
• Responds to guest requests to ensure satisfaction.
• Promotes teamwork and quality service across departments.

Responsibilities

• Clean and service lobby, restrooms, and public areas per standard.
• Strip and wax floors as needed; polish furniture and surfaces.
• Report repairs or unsafe conditions to supervisor.
• Respond to guest requests and ensure corrective action for satisfaction.
• Monitor supplies and minimize waste in all areas.
• Log lost and found items per procedures.
• Collaborate with other departments to maintain service levels.
• May assist with deep cleaning or other duties as assigned.

Skills

Public area cleaning

Guest service

Teamwork

Safety awareness

Tools

Cleaning equipment

Job description

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.

Job Description

• Key Job Function
• Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
• Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
• Report to supervisor regarding needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log any lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
• May be required to work nights, weekends, and/or holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.