House Attendant

Sonesta International Hotels; Houston (TX); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Job summary

Sonesta International Hotels in Houston is seeking a House Attendant to join the Housekeeping Management Team. You will work Public Areas, respond to guest calls, and may assist with cleaning rooms as needed, supporting the laundry function and exterior areas.

This role requires physical stamina, reliability, and a commitment to Sonesta's service standards. You will rotate mornings and evenings and ensure safety and cleanliness across designated spaces, delivering exceptional guest experiences

Qualifications

• Some previous housekeeping experience is preferred.
• A background in the extended stay industry is preferred.
• The ability to speak, read, and write fluent English is preferred.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• May strip up to 60 rooms per day.
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors, and removing non-floor closet items and storing them in appropriate areas.
• Respond to guests’ requests in a timely and efficient manner.
• Clean other designated areas such as public restrooms, storage rooms, and parking garage.
• Report needed repairs or unsafe conditions to the supervisor.
• Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Deliver lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.

Skills

Housekeeping experience

English proficiency

Physical stamina

Mobility and manual dexterity

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The House Attendant works with the Housekeeping Management Team to work Public Areas, respond to Guest calls, and may clean rooms as needed. Assist with the commercial laundry function and the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. The housekeeping manager will assign special projects.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• May strip up to 60 rooms per day
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors, and removing non-floor closet items and storing them in appropriate areas.
• Respond to guests’ requests such as in a timely and efficient manner.
• Clean other designated areas such as public restrooms, storage rooms, and other public area spaces including the parking garage.
• Report needed repairs or unsafe conditions to the supervisor.
• Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Deliver lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens and report damages to the supervisor.
• Daily communication and coordination with other shifts and departmental management promotes teamwork and quality service.
• Ensure compliance with federal, state, and local health and safety services laws.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience is preferred.
• A previous background in the extended stay industry is preferred.
• The ability to speak, read, and write fluent English is preferred; other languages are beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.