Public Area Attendant

Sonesta International Hotels; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Perks

Job summary

Sonesta International Hotels is seeking a Public Area Attendant to clean and service the lobby, restrooms, and other public areas to established standards. You will respond to guest requests, report repairs, and help maintain supplies while supporting other departments as needed.

Join a dynamic hospitality team that values guest satisfaction, teamwork, and a positive guest experience. This full-time role offers growth within Sonesta’s growing portfolio across locations.

Qualifications

• Cleans and services assigned public areas to standard
• Responds to guest requests and reports needed repairs
• Monitors supplies and minimizes waste
• May assist with deep cleaning tasks

Responsibilities

• Clean and service lobby and public areas as per standards
• Strip and wax floors and polish furniture in public spaces
• Log lost and found items and report unsafe conditions
• Promote teamwork and quality service across departments
• Assist with other duties as assigned

Skills

Guest service

Communication

Teamwork

Job description

We’re Sonesta International Hotels.The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description SummaryThe Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.
Job Description

• Key Job Function
• Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
• Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
• Report to supervisor regarding needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log any lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity

• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/Anticipated
Pay Range
BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.