Public Area Attendant

Sonesta International Hotels Corporation; Miami (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company 2x

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Public Area Attendant to keep lobbies, hallways, restrooms, and guest-facing spaces clean and guest-ready across our Miami properties. You’ll work in a fast-paced hospitality environment, stay active, and collaborate with Housekeeping, Engineering, Front Office, and Food & Beverage teams to deliver memorable guest experiences.

Ideal candidates bring previous housekeeping or hospitality experience, strong attention to detail, reliability, and

Qualifications

• Previous housekeeping, hospitality, janitorial, or operational experience preferred.
• Strong attention to detail with a commitment to cleanliness and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.

Responsibilities

• Clean and maintain hotel public spaces including lobbies, hallways, elevators, restrooms, meeting rooms, fitness centers, restaurants, and guest-facing areas.
• Ensure public areas remain clean, organized, stocked, and guest-ready throughout shifts.
• Vacuum, dust, mop, sanitize, polish, and remove trash according to hotel cleanliness and presentation standards.
• Replenish restroom supplies, cleaning products, towels, amenities, and operational items as needed.
• Monitor public areas for cleanliness, safety concerns, maintenance issues, and operational readiness throughout the day.
• Respond promptly and professionally to guest requests, housekeeping calls, and operational support needs.
• Maintain cleanliness and organization of housekeeping closets, storage areas, carts, and cleaning equipment.
• Report maintenance concerns, lost and found items, safety hazards, and operational issues promptly to leadership teams.
• Follow sanitation procedures, chemical handling guidelines, hotel safety policies, and operational standards at all times.
• Partner closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Operations teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Attention to detail

Time management

Teamwork

Guest service

Professional communication

Job description

We're People People. Are you? We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing - we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect - delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Every guest experience is shaped by the spaces around them - and our Public Area Attendants help ensure the hotel always feels clean, welcoming, polished, and guest-ready.

As a Public Area Attendant, you'll help maintain cleanliness and presentation standards across lobbies, hallways, restrooms, meeting spaces, fitness centers, and other public areas throughout the hotel. This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment. If you're dependable, detail-oriented, and passionate about hospitality - we'd love to meet you.

What you’ll be doing

• Clean and maintain hotel public spaces including lobbies, hallways, elevators, restrooms, meeting rooms, fitness centers, restaurants, and guest-facing areas.
• Ensure public areas remain clean, organized, stocked, and guest-ready throughout shifts.
• Vacuum, dust, mop, sanitize, polish, and remove trash according to hotel cleanliness and presentation standards.
• Replenish restroom supplies, cleaning products, towels, amenities, and operational items as needed.
• Monitor public areas for cleanliness, safety concerns, maintenance issues, and operational readiness throughout the day.
• Respond promptly and professionally to guest requests, housekeeping calls, and operational support needs.
• Maintain cleanliness and organization of housekeeping closets, storage areas, carts, and cleaning equipment.
• Report maintenance concerns, lost and found items, safety hazards, and operational issues promptly to leadership teams.
• Follow sanitation procedures, chemical handling guidelines, hotel safety policies, and operational standards at all times.
• Partner closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Operations teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous housekeeping, hospitality, janitorial, cleaning, facilities, hotel, or operational experience preferred.
• Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
• Positive attitude with a strong work ethic and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests' experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you'll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.