Public Area Attendant

Sonesta Hotels; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Vacation

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta International Hotels is seeking a Public Area Attendant to clean and service designated public areas across our properties in accordance with quality standards. The role focuses on floors, furniture, mirrors, and restrooms, with responsibilities to report repairs and respond to guest requests to ensure satisfaction.

Teamwork with other departments and potential involvement in deep cleaning projects are part of the position.

Responsibilities

• Clean and service assigned public areas according to established standards and procedures.
• Strip and wax floors, clean and polish furniture, railings, tables, mirrors in assigned areas.
• Report to supervisor about repairs or unsafe conditions.
• Respond to guest requests and ensure corrective action for guest satisfaction.
• Monitor supplies, minimize waste, and log lost and found items.

Job description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.

Job Description

• Key Job Function

  • Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
  • Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
  • Report to supervisor regarding needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log any lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.
  • Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity

• Deliver Passionate & Engaging Service to our Guests

  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • G reet or welcome everyone, warmly with a smile
    • U se eye and ear contact and guest’s name
    • E stablish/anticipate needs
    • S olve and own all requests/complaints
    • T hank everyone

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.