PTV Direct Response Process Coordinator

First Baptist Church Of Dallas Texas; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

First Baptist Dallas in Dallas, TX seeks a detail-oriented Direct Response Coordinator to join its mission-focused team. You will work with the Manager to track and fulfill donor actions from direct marketing campaigns in real time, handling mailings, donor records, and donations.

Key tasks include preparing mail statistics reports, processing IRA/DAF donations, entering transactions in the CRM (Aegis) and Rapid Entry, and ensuring accuracy and compliance across donor data.

Qualifications

• Basic proficiency in MS Excel and data entry.
• Experience in accounting or bookkeeping is a plus.
• Professional communication skills (written and verbal).
• Ability to analyze data to identify errors and causes.
• Capacity to multitask and prioritize work efficiently.

Responsibilities

• Assist with sorting and counting mail for shipment to the caging facility and support donor processing workflows.
• Prepare and distribute donor statistics reports, including IRA/DAF and high-dollar donations.
• Process donations routed through the CRM (Aegis) and enter transactions into the CRM database.
• Perform quality control of daily web donations and mailed-in checks in Rapid Entry.
• Maintain donor records and ensure integrity of donation processing and acknowledgments.
• Collaborate with PTV Manager of Direct Response Processing, PTV Customer Service, and Finance & Accounting
• Perform other duties as assigned.

Skills

MS Excel

Data analysis

Professional communication

Multitasking

Attention to detail

Tools

Aegis CRM

Rapid Entry

Job description

First Baptist Dallas is a thriving church community living for Jesus Christ. We have been serving and doing ministry for over 150 years. First Baptist Dallas was built on the Bible and continues its mission to “Transform the world with God’s Word…one life at a time.”We seek Christ-centered professionals who want to join a team of disciplined and talented superstars, committed to working together to accomplish our mission. The PTV Direct Response Coordinator will work with the Manager to handle the immediate response from a direct marketing campaign. It involves tracking, managing, and fulfilling customer actions, such as purchases, sign-ups, and website visits, in real time.ESSENTIAL DUTIESAssist with sorting and counting incoming mail in preparation for shipment to the caging facility.Prepare and distribute the Daily PTV Mail Statistics Report, including donor-advised fund (DAF), IRA, high-dollar donations, and Moore batch totals.Process and mail monthly IRA and non-IRA donor acknowledgment letters.Process credit donations received through CRM (Aegis) and enter transactions into the CRM database.Perform quality control review of daily web donation and mailed-in check batches that are imported into Rapid Entry, including:Establishing new donor partner records.Reviewing and validating donor resources, contact information, and mailing addresses.Verifying caging facility’s batch information for accuracy.Entering and validating DAF and IRA soft credits in Rapid Entry.Reviewing imported donation data to ensure accuracy and compliance with established procedures.Assist in maintaining accurate donor records and ensuring the integrity of donation processing and acknowledgment procedures.Maintain an interactive and cross-functional working relationship with the PTV Manager of Direct Response Processing, PTV Customer Service, and Finance & Accounting.Perform other duties and responsibilities as assignedSpiritualFully committed to the Mission and Core Values of First Baptist DallasFully committed to the Senior Pastor, Executive Pastor, and overall church ministryFully committed to biblical Christian principles and teachings professionally and personallyFully committed to demonstrating characteristics that reflect a person of faith and a lifestyle of biblical integrityProfessional & Education (Certifications or Licenses)Embody the Green Team Characteristics and work according to Operating PrinciplesPrior experience working in a database preferredExperience in accounting or bookkeeping is a plusBasic proficiency in MS ExcelProfessional communication skills, both written and verbalAbility to analyze data to recognize errors and determine the causeAbility to multitask and prioritize work effectively and efficientlyPhysicalMust have the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.Must be able to sit for long periods of timeRequires viewing a computer screen for extended periods of time.