PTV Direct Response Process Coordinator

First Dallas; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

First Baptist Dallas in Dallas, TX seeks a PTV Direct Response Coordinator to support direct marketing campaigns. You will track, manage, and fulfill donor actions in real time, including mail and online donations, and maintain donor records with high accuracy.

The role involves processing acknowledgments, preparing daily statistics reports, and collaborating with the PTV Manager, Customer Service, and Finance. Prior data handling and Excel proficiency are valued.

Qualifications

• Experience analyzing data to identify errors and root causes.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist with sorting and counting incoming mail for caging facility prep.
• Prepare and distribute Daily PTV Mail Statistics Report.
• Process and mail donor acknowledgment letters (IRA and non-IRA).
• Enter and validate transactions in the CRM and ensure data accuracy.
• Perform QC of daily web donations and mailed checks in Rapid Entry.
• Maintain donor records and integrity of donation processing.

Skills

Analytical thinking

Professional communication

Multitasking

Data analysis

Attention to detail

Tools

Excel

Aegis CRM

Rapid Entry

Job description

# PTV Direct Response Process CoordinatorFirst Baptist Dallas - Dallas, TX 75201## OverviewPosition TypeFull Time## DescriptionFirst Baptist Dallas is a thriving church community living for Jesus Christ. We have been serving and doing ministry for over 150 years. First Baptist Dallas was built on the Bible and continues its mission to “Transform the world with God’s Word...one life at a time.”We seek Christ-centered professionals who want to join a team of disciplined and talented superstars, committed to working together to accomplish our mission. The PTV Direct Response Coordinator will work with the Manager to handle the immediate response from a direct marketing campaign. It involves tracking, managing, and fulfilling customer actions, such as purchases, sign-ups, and website visits, in real time.**ESSENTIAL DUTIES*** Assist with sorting and counting incoming mail in preparation for shipment to the caging facility.* Prepare and distribute the Daily PTV Mail Statistics Report, including donor-advised fund (DAF), IRA, high-dollar donations, and Moore batch totals.* Process and mail monthly IRA and non-IRA donor acknowledgment letters.* Process credit donations received through CRM (Aegis) and enter transactions into the CRM database.* Perform quality control review of daily web donation and mailed-in check batches that are imported into Rapid Entry, including: + Establishing new donor partner records. + Reviewing and validating donor resources, contact information, and mailing addresses. + Verifying caging facility’s batch information for accuracy. + Entering and validating DAF and IRA soft credits in Rapid Entry. + Reviewing imported donation data to ensure accuracy and compliance with established procedures.* Assist in maintaining accurate donor records and ensuring the integrity of donation processing and acknowledgment procedures.* Maintain an interactive and cross-functional working relationship with the PTV Manager of Direct Response Processing, PTV Customer Service, and Finance & Accounting.* Perform other duties and responsibilities as assigned## Qualifications**Spiritual*** Fully committed to the Mission and Core Values of First Baptist Dallas* Fully committed to the Senior Pastor, Executive Pastor, and overall church ministry* Fully committed to biblical Christian principles and teachings professionally and personally* Fully committed to demonstrating characteristics that reflect a person of faith and a lifestyle of biblical integrity**Professional & Education (Certifications or Licenses)*** Embody the Green Team Characteristics and work according to Operating Principles* Prior experience working in a database preferred* Experience in accounting or bookkeeping is a plus* Basic proficiency in MS Excel* Professional communication skills, both written and verbal* Ability to analyze data to recognize errors and determine the cause* Ability to multitask and prioritize work effectively and efficiently**Physical*** Must have the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.* Must be able to sit for long periods of time* Requires viewing a computer screen for extended periods of time.