PTC Help Desk Analyst - 24/7 Network Support

Metropolitan Transportation Authority

New York (NY)

On-site

USD 78,732 - 106,527

Full time

14 days+

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Job summary

Metropolitan Transportation Authority's Metro-North Railroad is seeking a PTc Office- Help Desk Analyst to support the PTC Office, providing technical assistance across stakeholders and ensuring system stability. The role covers monitoring of the PTC Network Management System and the PTC Office Subsystem from Grand Central, North White Plains, and remote servers.

The ideal candidate has strong server and desktop configuration experience, familiarity with AD/SAN/VMware, and the ability to work in

Qualifications

Bachelor’s degree in Electrical Engineering, Computer Engineering, or Information Systems.
Two years’ experience encompassing servers, workstations, and operating systems to include Hardware systems administration.

Responsibilities

Provide technical assistance and support in person, via phone and remotely related to the Positive Train Control computer systems, hardware, and software. Perform field and remote troubleshooting through diagnostic techniques on the PTC system.
Provide 24/7 monitoring of the PTC Network Management System in collaboration with the PTC System Administration and Engineering team providing active directory support, answering queries, addressing end users and system issues, recording events, problems, and solutions in the PTC database logging system.
Interact with multiple external and internal teams and operating departments to support the investigation of failures and provide feedback to the appropriate stakeholders.
Assist PTC System Administration and Engineering team providing support with installation and testing associated with the federally mandated Positive Train Control system