PTC Office - Help Desk Analyst

Metropolitan Transportation Authority; New York (NY); On-site; USD 78,732 - 106,527; Full time

Job summary

Metropolitan Transportation Authority's Metro-North Railroad is seeking a PTc Office- Help Desk Analyst to support the PTC Office, providing technical assistance across stakeholders and ensuring system stability. The role covers monitoring of the PTC Network Management System and the PTC Office Subsystem from Grand Central, North White Plains, and remote servers.

The ideal candidate has strong server and desktop configuration experience, familiarity with AD/SAN/VMware, and the ability to work in

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or Information Systems.
• Two years’ experience encompassing servers, workstations, and operating systems to include Hardware systems administration.

Responsibilities

• Provide technical assistance and support in person, via phone and remotely related to the Positive Train Control computer systems, hardware, and software. Perform field and remote troubleshooting through diagnostic techniques on the PTC system.
• Provide 24/7 monitoring of the PTC Network Management System in collaboration with the PTC System Administration and Engineering team providing active directory support, answering queries, addressing end users and system issues, recording events, problems, and solutions in the PTC database logging system.
• Interact with multiple external and internal teams and operating departments to support the investigation of failures and provide feedback to the appropriate stakeholders.
• Assist PTC System Administration and Engineering team providing support with installation and testing associated with the federally mandated Positive Train Control system

Skills

Windows Server

Windows Desktop

VMware

Active Directory

SAN

Analytical skills

Communication skills

Microsoft Office

Project management

AutoCAD

Visio

Interpersonal skills

Priority One Safety Program

24/7 availability

Driver's license

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Computer Engineering

Bachelor’s degree in Information Systems

Associate degree in related field

Tools

VMware

AutoCAD

Visio

Microsoft Office

Job description

Job Title:PTC Office- Help Desk Analyst

Department:Maintenance of Way

MTA Agency:Metro-North Railroad

Primary Location(s):Various

Salary Range: $92,632.00

Regulated/Safety Sensitive:Non-DOT Regulated/Safety Sensitive

Union Affiliation:Non-agreement

Closing Date (if applicable):UntilFilled

Shift (if Applicable)

Title 55-a (yes or no):No

Other:Not telework eligible

Job Summary

This position supports the PTC Office (Positive Train Control) to provide technical assistance to various stakeholders. This position also assists with monitoring the PTC Network Management System and the PTC Office Subsystem with control centers at Grand Central and North White Plains and Remote Maintenance Servers and workstations throughout the operating territory.

Duties And Responsibilities

• Provide technical assistance and support in person, via phone and remotely related to the Positive Train Control computer systems, hardware, and software. Perform field and remote troubleshooting through diagnostic techniques on the PTC system.
• Provide 24/7 monitoring of the PTC Network Management System in collaboration with the PTC System Administration and Engineering team providing active directory support, answering queries, addressing end users and system issues, recording events, problems, and solutions in the PTC database logging system.
• Interact with multiple external and internal teams and operating departments to support the investigation of failures and provide feedback to the appropriate stakeholders.
• Assist PTC System Administration and Engineering team providing support with installation and testing associated with the federally mandated Positive Train Control system

Knowledge, Skills And Abilities

• Strong knowledge in Windows Server configuration and deployment skills.
• Strong knowledge in Windows Desktop configuration and deployment skills.
• knowledge in VMWARE or comparable virtual deployment.
• Strong knowledge in Windows Active Directory Services configuration and deployment skills
• Knowledge in Storage Area Network (SAN) configuration and deployment.
• Strong analytical skills to analyze new and existing products, equipment and/or procedures.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office and/or comparable applications.
• Must be able to work in a high-profile/high-pressure environment.
• Must be able to manage complex multi-discipline projects.
• Knowledge of Auto CAD, Visio, or comparable programs
• Strong interpersonal skills with the ability to interact with internal departments and outside agencies.
• Must be able to implement and participate in Metro-North Railroad’s Priority One Safety Program
• 24-hours 7 days availability required.
• Valid driver’s license.

The Following Is/are Preferred

• CCNA, MS Certification

Required Education And Experience

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or Information Systems or a related science.
• Two (2) years’ experience encompassing servers, workstations, and operating systems to include all aspects of Hardware systems administration.

OR

• Associate degree in a related computer science, information systems or equivalent. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.
• Three (3) years’ experience encompassing servers, workstations, and operating systems to include all aspects of Hardware systems administration.

The Following Is/are Preferred

• Familiarity with Metro-North Policies and Procedures.
• Knowledge of CFR 49 Part 236, subparts H and I requirements

Other Information

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• Employees driving company vehicleswill be subject to License Monitoring andmust complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employee applicantsshould be in their current position12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employersandencourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If youseekareasonable accommodation for a medical condition or disability, or for a religious practice or observance,to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.