Help Desk Specialist: Rapid PC & Network Troubleshooter

Jobtailor; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in New York, NY is seeking an IT Helpdesk Technician to perform acquisition, installation, and maintenance of PCs and software, with LAN/WAN connections. You will support equipment connected to centralized host systems and assist users with software problems.

The role requires 2+ years of experience, an Associate's Degree in Computer Technology, strong communication, teamwork, and proficiency in Microsoft Office.

Qualifications

• Two or more years related work experience.
• Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with exposure to Microsoft network environment.
• Excellent oral and written communication skills.
• Excellent customer service and listening skills.
• Ability to work within a team and foster teamwork.
• Proficient in Microsoft Office products.

Responsibilities

• Perform acquisition, installation, and maintenance of personal computers and software with LAN/WAN connections.
• Provide installation and support of equipment connected to centralized host systems.
• Assist user community in software problem resolution.
• Establish and maintain PC parts inventory for supplies and computer-related materials.
• Assist with technical support issues and respond to problems in a timely, courteous manner.
• Troubleshoot, document, and resolve problems reported by users.

Skills

Microcomputer Hardware Repair

Technical Support

Customer Service

Microsoft Office Proficiency

Communication Skills

Teamwork

Education

Associate's Degree in Computer Technology

Tools

VoIP Telephone System

Virus Resolution Tools

Inventory Management Software

Job description

Jobtailor in New York, NY is seeking an IT Helpdesk Technician to perform acquisition, installation, and maintenance of PCs and software, with LAN/WAN connections. You will support equipment connected to centralized host systems and assist users with software problems.

The role requires 2+ years of experience, an Associate's Degree in Computer Technology, strong communication, teamwork, and proficiency in Microsoft Office.