PT Technician, Computer Support Center

Socket.dev; Pocono Township (PA); On-site; USD 25,000 - 39,000; Part time

Job summary

Northampton Community College is seeking a part-time Technician for the Computer Support Center, primarily based at the Pocono Campus. The role provides desktop, network, AV, and support-center services across NCC campuses.

Strong customer service and cross-campus collaboration are essential. The ideal candidate has a Bachelor's or two years' experience with audiovisual, instructional technology systems, and Mac/Windows troubleshooting in a higher-education environment.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or Instructional Technology, plus two years' experience.
• Associate's degree plus three years experience; or relevant substantial related experience.
• Strong knowledge of audiovisual and video-conferencing systems.
• Experience with instructional technology in higher education.
• Experience with account management systems, desktop image deployment.
• Excellent customer service and communication skills.
• Experience with network and print management; Mac and Windows troubleshooting.

Responsibilities

• Provide primary technology support for Fowler and Main Campus, including on-site support at Pocono campus.
• Perform advanced troubleshooting and tier 2 support escalation.
• Collaborate with Desktop, Network, and other staff to install desktop, printer, and AV equipment.
• Provide basic technical support for events across all campuses as needed.
• Ensure technology work orders are tracked, assigned, and addressed promptly.
• Perform other duties and projects as assigned.

Skills

A/V systems

Video conferencing

Instructional technology

Customer service

Mac & Windows troubleshooting

Account management systems

Desktop imaging deployment

Education

Bachelor's degree in Business Administration / Computer Science / Instructional Technology

Associate's degree with 3+ years experience

Relevant substantial related experience

Tools

Account management systems

Desktop imaging software

Networking and print management tools

Video conferencing software

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

PT Technician, Computer Support Center

Summary

This position is to provide technical support for all NCC Campuses but primarily be based out of our Pocono Campus with responsibilities including but not limited to desktop, network, AV, and support center services

Responsibilities

• (1) Primary technology support services for Fowler and Main Campus by monitoring phones, emails, and providing onsite support at Pocono campus.
• (2) Advanced troubleshooting/support escalation/tier 2 service
• (3) Work with Desktop, Network, and other Support staff to develop, coordinate, and install desktop, printer, and AV equipment
• (4) Provide basic technical support for events across all campuses as needed
• (5) Ensure technology work orders are tracked, assigned, and addressed promptly
• (6) Perform other duties and projects as assigned.

Organizational Relationships

The position reports to the Help Desk Manager.

Performance Standards

Performance in this position is considered to be satisfactory when: (1) mutually agreed upon objectives have been obtained within a specified time frame, (2) responsibilities of the position have been carried out at a level consistent with performance objectives, (3) effective and cooperative relationships exist with the other members of the information technology services staff, as well as other members of the administrative team, faculty and other members of the College community.

Qualifications

• (1) Education: Bachelor's degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate's degree and three years experience; or relevant, substantial related experience
• (2) Skills, Knowledge, Abilities: (a) Knowledge and experience with audiovisual, video-conferencing, and instructional technology systems (b) Experience with instructional technology systems and services in a higher education environment; (c) Experience with maintaining account management systems and services (d) Experience with developing, testing, deploying and testing desktop images (e) Excellent customer service and communication skills (f) Experience with implementing and troubleshooting network and print management systems (g) Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred

This posting will close on:

09/30/2026

**No further applications will be accepted on or after this date**