PT Technician, Computer Support Center

Northampton Community College; Pocono, Northern (ID, KY); Hybrid; USD 42,000 - 58,000; Part time

Job summary

Northampton Community College is seeking a PT Technician for the Computer Support Center, primarily based at the Pocono Campus, to provide desktop, network, AV, and support center services across NCC campuses. The role emphasizes troubleshooting, event support, and efficient work-order management.

The ideal candidate will have a Bachelor's or Associate degree with related experience, strong customer service skills, and experience with audiovisual systems, video conferencing, and Windows/Mac

Qualifications

• Education: Bachelor’s degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate’s degree and three years experience; or relevant, substantial related experience
• Skills, Knowledge, Abilities: audiovisual, video-conferencing, and instructional technology systems; higher education instructional technology services; account management systems; desktop image deployment; strong customer service and communication; network and print management troubleshooting; Mac and Windows troubleshooting preferred

Responsibilities

• Provide primary technology support for Fowler and Main Campus, and onsite at Pocono campus.
• Offer advanced troubleshooting, tier 2 support escalation, and coordination with Desktop/Network teams.
• Support events across campuses; ensure work orders are tracked and addressed promptly.
• Report to the Help Desk Manager.
• Maintain strong customer service and collaboration with IT staff and college community.

Skills

Video conferencing

Instructional technology systems

Account management systems

Desktop image deployment

Customer service

Network & print management

Mac & Windows troubleshooting

Education

Bachelor’s degree in Business Administration / Computer Science / Instructional Technology

Associate’s degree + 3 years experience or relevant, substantial related experience

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life. We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm. NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

PT Technician, Computer Support Center

This posting will close on: 09/30/2026

No further applications will be accepted on or after this date

This position is to provide technical support for all NCC Campuses but primarily be based out of our Pocono Campus with responsibilities including but not limited to desktop, network, AV, and support center services.

Responsibilities

• Primary technology support services for Fowler and Main Campus by monitoring phones, emails, and providing onsite support at Pocono campus.
• Advanced troubleshooting/support escalation/tier 2 service
• Work with Desktop, Network, and other Support staff to develop, coordinate, and install desktop, printer, and AV equipment
• Provide basic technical support for events across all campuses as needed
• Ensure technology work orders are tracked, assigned, and addressed promptly
• Perform other duties and projects as assigned.

Organizational Relationships: The position reports to the Help Desk Manager.

Performance Standards

• mutually agreed upon objectives have been obtained within a specified time frame
• responsibilities of the position have been carried out at a level consistent with performance objectives
• effective and cooperative relationships exist with the other members of the information technology services staff, as well as other members of the administrative team, faculty and other members of the College community.

Qualifications

• Education: Bachelor’s degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate’s degree and three years experience; or relevant, substantial related experience
• Skills, Knowledge, Abilities:
  • (a) Knowledge and experience with audiovisual, video-conferencing, and instructional technology systems
  • (b) Experience with instructional technology systems and services in a higher education environment;
  • (c) Experience with maintaining account management systems and services
  • (d) Experience with developing, testing, deploying and testing desktop images
  • (e) Excellent customer service and communication skills
  • (f) Experience with implementing and troubleshooting network and print management systems
  • (g) Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online.

Click here to view.

The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus.

The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.

The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].