Higher-Ed IT Support Technician – Desktop/AV/Network

Northampton Community College

United States

On-site

USD 25,000 - 39,000

Part time

5 days ago

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Job summary

Northampton Community College is seeking a part-time Technician for the Computer Support Center to provide desktop, network, AV, and support center services across NCC campuses, primarily based at the Pocono Campus.

Responsibilities include monitoring phones and emails, onsite support, tier 2 troubleshooting, and collaboration with Desktop/Network teams to install equipment. Strong customer service and experience with AV/video-conferencing systems are preferred.

Qualifications

Education: Bachelor’s degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate’s degree and three years experience; or relevant, substantial related experience
Skills, Knowledge, Abilities: audiovisual, video-conferencing, and instructional technology systems; experience with instructional technology in higher education; experience with account management systems; experience with desktop images; excellent customer service and communication skills; experience with network and print management systems; Mac and Windows in troubleshooting environment.

Responsibilities

Primary technology support services for Fowler and Main Campus by monitoring phones, emails, and providing onsite support at Pocono campus.
Advanced troubleshooting/support escalation/tier 2 service
Work with Desktop, Network, and other Support staff to develop, coordinate, and install desktop, printer, and AV equipment
Provide basic technical support for events across all campuses as needed
Ensure technology work orders are tracked, assigned, and addressed promptly
Perform other duties and projects as assigned.