PT Service Manager

My Melrose; Pasadena (TX); On-site; USD 30,000 - 46,000; Full time

Job summary

My Melrose in Pasadena, TX seeks a store supervisor to ensure quality customer service and a clean, organized retail environment. You will share accountability for sales performance, staff productivity, merchandising, safety and store operations while leading a team.

The role requires the ability to supervise, communicate effectively, direct staff, and coordinate schedules to deliver excellent service. Bronze, Silver, Gold, and Platinum store guidelines apply; candidates must meet age

Qualifications

• Minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks as sales/cashier at Melrose.
• Promotion rules require at least 2 months of prior supervisory experience documented to advance.
• Bronze & Silver Stores require 18 years or older; Gold & Platinum Stores require 18+ and out of high school.

Responsibilities

• Provide quality team service and maintain clean, organized surroundings per company standards.
• Share responsibility for sales performance, staff productivity, loss prevention, merchandising, safety and store operations.
• Direct and train employees, coordinate staffing, and maintain effective communication with management.

Skills

Supervisory experience

Customer service

Team leadership

Job description

Job Details

Job Location: 11 - Pasadena Town Square - Pasadena, TX 77502

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.

QualificationsTypical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)

Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.

Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.