PT Service Manager

My Melrose; Round Rock (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

My Melrose in Round Rock, TX seeks a Store Supervisor to lead daily retail operations, deliver quality customer service, and maintain a clean, organized store in line with company standards.

You will supervise staff, schedule shifts, train team members, and ensure sales goals, loss prevention, and safety protocols are followed. This role reports to store management and requires strong leadership and communication skills.

Qualifications

• Minimum 3 months of supervisory experience in a retail environment.
• Promotion of a sales/cashier or shoe associate with less than 45 days requires verified prior supervisory experience.
• Must be 18 years old; if still in high school, be a senior.

Responsibilities

• Supervise store activities and direct the work of team members.
• Maintain a sense of urgency and meet deadlines set by corporate and store management.
• Organize work to ensure smooth workflow and efficient operations.
• Communicate effectively and coordinate staffing schedules; train employees as needed.
• Remain professional, protect confidences, and follow directives from management.
• Learn and apply the proper use of equipment, policies and procedures.
• Recognize urgent situations and respond promptly.

Skills

Supervisory experience

Communication

Team leadership

Education

High school diploma (or equivalent)

Job description

Job Details

Job Location: 124 Boardwalk Center - Round Rock, TX 78664

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Responsibilities

• Exercise good judgment and initiative to supervise and direct the activities of the store.
• Maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.
• Organize work to maintain a smooth work flow.
• Communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.
• Remain cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.
• Learn and understand the accurate use of all equipment and policies and procedures.
• Recognize urgent situations.

Physical Demands

Requires full range of body motion, including walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

Qualifications

• Minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.
• For promotion of a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, a minimum of 2 months of prior supervisory experience that can be verified is required. (Must fill out promotion request form and submit to HR)
• Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
• Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.