PT Service Manager

My Melrose; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

My Melrose in Houston, TX is seeking a store supervisor to help lead daily operations, ensure quality customer service, and maintain clean, organized store conditions in line with company standards.

The role involves supervising staff, coordinating schedules, training employees, and supporting sales performance while adhering to loss prevention, merchandising, and safety protocols. Prior supervisory or sales experience at Melrose is preferred.

Qualifications

• Minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.

Responsibilities

• Supervise the store and direct activities of the staff.
• Organize work to maintain a smooth workflow and meet deadlines.
• Coordinate staffing schedules to ensure team service and train employees.
• Maintain high standards of customer service, merchandising, safety and loss prevention.

Skills

supervisory skills

team leadership

sales/service orientation

organization

communication

Job description

Job Details

Job Location: 20 - Harrisburg Plaza - Houston, TX 77011

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Abilities

Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.

Qualifications

Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)

Store Age Requirements

Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.

Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.