PT Resettlement Case Aide (4875)

Paycom; Columbus (OH); On-site; USD 23,000 - 32,000; Part time

Job summary

Paycom in Columbus, OH is seeking a Part-Time Resettlement Case-Aide to support refugee arrivals. The role coordinates with the Case Manager, arranges housing, and assists with registrations and orientation.

The ideal candidate communicates clearly in English, understands federal and state laws, and maintains culturally sensitive service. Responsibilities include reception, documentation, referrals, and daily client records.

Qualifications

• Clear and effective English communication (oral & written).
• Knowledge of applicable federal and state laws.
• Ability to administer policies, procedures and programs.
• Strong critical thinking and ability to explain concepts.
• Maintain relationships with agency staff and the public.
• Ability to resolve moderately complex problems.
• Provide culturally appropriate care.
• Commitment to diversity within ETSS and community stakeholders.

Responsibilities

• Coordinate with Case Manager on pre-arrival activities and housing.
• Conduct airport reception and home safety orientation for arriving refugees.
• Complete applications for Social Security cards and public benefits timely.
• Document visits and case activity per ORR guidance.
• Provide transportation for refugee services as required.
• Assist clients with referrals and completing applications and forms.
• Maintain client records and daily maintenance of files.
• Identify community resources that are culturally and linguistically appropriate.

Skills

Clear communication

Federal & state laws

Policy administration

Critical thinking

Relationship management

Problem solving

Cultural sensitivity

Diversity accountability

Job description

Job Details: Job Location: Columbus, OH 43213, Position Type: Part Time, Salary Range: $20.00 - $20.00 Hourly, Resettlement Case-Aide

Duties and Responsibilities

• Coordinate with Case Manager on all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
• Conduct an initial airport reception and home safety orientation for arriving refugees.
• Complete applications for Social Security cards, public benefits and other applicable registrations within the required time periods.
• Document all visits, case activity and all efforts to meet refugee needs as outlined by Operational Guidance.
• Provide transportation for all Refugee services as required or needed, in compliance with applicable child safety laws.
• Work directly with the case management team and Program Manager to ensure that services provided to immigrant are in accordance with expectations, policies and procedures determined by the Office of Refugee Resettlement (ORR).
• Assist clients to access culturally relevant community services, providing referrals and assistance with completing applications and referral forms.
• Assist with creating, filing, closing and overall daily maintenance of client records.
• Identify appropriate community resources, ensuring they are culturally and linguistically appropriate
• Send mail, email and schedule appointments for families, as needed, on behalf of the Case Manager.
• Support in other key areas of the program, as needed
• Other duties as assigned to ensure successful operation of program/department

Qualifications

• Communicate clearly and effectively, orally and in writing in English
• Applicable federal and state laws
• Administer policies, procedures and programs
• Interpret information, utilize critical thinking and explain concepts to others
• Maintain effective working relationships with agency employees at all levels and the public
• Defining and resolving moderately complex problems
• Able to provide culturally appropriate care
• Able to hold each other and yourself accountable to the diversity and uniqueness of all individuals within ETSS, our clients and our community stakeholders