Employment Services Case Manager

JEWISH FAMILY SERVICES OF WASHTENAW COUNTY INC; Toledo (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

JEWISH FAMILY SERVICES OF WASHTENAW COUNTY INC in Toledo, OH, seeks a dedicated professional to provide career advising, case management, job development, and community outreach for refugees and eligible populations. The role emphasizes assessment, counseling, and successful employment placement with ongoing support.

The position requires a 4-year degree in a human services field; a Master’s in social work or counseling is preferred.

Qualifications

• Bachelor’s Degree in human services related field is required.
• Master’s in social work, counseling, or related field is preferred.
• Working knowledge of Microsoft Word, Outlook, and databases is required.
• Excellent organizational, written and spoken communication skills are essential.
• Ability to work with a diverse population is important.
• Multilingual abilities are a plus.

Responsibilities

• Provide case management including assessment, testing, counseling, and regular client follow-up.
• Engage in job development by building employer relationships to support placement and retention.
• Assist with job placement and monitor ongoing retention.
• Maintain timely client records and MIS documentation.
• Represent the agency professionally with stakeholders and partners.
• Lead employment-related classroom activities and workshops.
• Assist clients with resume prep, cover letters, and interview prep.
• Collaborate with ESL instructors and volunteers to support client services.
• Address barriers to employment in one-on-one or group settings.

Education

Bachelor’s Degree in human services related field

Master’s in social work or counseling

Tools

Microsoft Word

Outlook

Databases

Job description

Job Location: Toledo Office - Toledo, OH 43623

Position Type: Full Time

Education Level: 4 Year Degree

Job Category: Nonprofit - Social Services

PURPOSE/SCOPE OF RESPONSIBILITY

To provide career advising, case management, job development, and community outreach with refugee and other eligible populations

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Provides case management including assessment, testing, counseling, daily interaction with clients and follow up
• Actively engages in job development by creating and maintain employer relationships that support successful placement and retention
• Assists with job placement and continues to monitor job retention
• Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients. (Computerized case notes, MIS documentation, Individual Service Strategy (ISS) completion, recording hours, and testing)
• Represents the agency professionally with stakeholders and collaborators
• Classroom instruction: develops and leads employment-related classroom activities, workshops
• Assists clients with resume preparation, cover letters, and interview preparation
• Works closely with English as Second Language Instructors/Volunteer Tutors and volunteer mentors to support client services
• Works closely with clients on barrier removal (problems preventing the clients from obtaining and retaining employment), one-on-one and/or in group settings
• Maintains safe and clean working environment by complying with health and safety guidelines

OTHER DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Shares professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff
• Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures
• Contributes to effective use of agency resources by identifying and implementing options for cost containment
• Contributes to team effort by accomplishing related results as needed
• Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs
• Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional manners and appearance at all times
• Maintains safe and clean working environment by complying with health and safety guidelines

Qualifications

• Bachelor’s Degree in human services related field required. Master’s in social work, counseling, or related field preferred.
• Must have working knowledge of Microsoft Word, Outlook, and databases
• Must have excellent organizational skills to work in a team-oriented, fast-paced environment
• Excellent oral and written communication skills
• Ability to work well with a diverse population of clients
• Multilingual preferred.