Case Coordination Caseworker

theirc; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking a dedicated Caseworker to provide trauma-informed services to refugees and ORR-qualified immigrants, supporting positive integration and client self-sufficiency.

You will develop service plans, coordinate with partners, and ensure culturally competent care, while maintaining documentation and reporting to meet program requirements and client needs.

Qualifications

• Undergraduate degree in Social Work or related field preferred.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable populations preferred.

Responsibilities

• Conduct intake services and develop self-sufficiency plans with clients.
• Input client information in databases and assist with tracking and reporting.
• Collaborate effectively with coworkers and partner organizations.
• Provide comprehensive case management including benefits applications.
• May train and lead volunteers and interns.

Skills

Microsoft Office

Education

Undergraduate degree in Social Work or related field

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency. The CaseWorker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

Responsibilities include, but are not limited to:

• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
• Assess client needs, creates Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. Follow up with any referrals made to other programs.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Provide comprehensive case management services, including assisting with benefits applications as appropriate.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Key Working Relationships

• Position Reports to: Case Coordination Supervisor
• Indirect Reporting: Interns/Volunteers

Job Requirements

Education:

Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

2+ years of case management experience in a social services environment.

Experience working with vulnerable or under served populations preferred

Demonstrated Skills and Competencies:

• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.

Language Skills:

Proficiency in written and spoken