PT Overnight Customer Service Representative

National Fitness Partners; Smyrna (DE); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

PTO for all employees

Free employee Black Card Membership

Shift-differential pay for select ShS

Growth opportunities

Employee Assistance Program

Job summary

National Fitness Partners is recruiting a Part-Time Customer Service Representative at our Smyrna location to support Planet Fitness members and guests. You’ll handle phones, greet members, sign up new joiners, log amenities, and process purchases at the POS.

Starting pay is $16 per hour, with scheduled shifts Monday through Thursday nights. Benefits include PTO and employee relationships within a growth-oriented team.

Qualifications

• Customer service skills required for front-line member interactions.
• Strong communication and friendly phone etiquette.
• Ability to process sales and sign up new members using the POS system.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Job description

Schedule

Monday 11:59PM-5AM, Tuesday 11:59PM-5AM, Wednesday 11:59PM-5AM & Thursday 11:59PM-5AM.

Hourly increases

At 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.


• We Are Driven – Problem solvers who deliver results.


• We Are Passionate – Positive energy with a real desire to help others.


• We Are Ambitious – Always learning and growing toward success.

Part-Time

Starting at $16 per hour.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!


• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.


• Shift-differential pay for select shifts


• PTO for all employees


• Employee Assistance Program


• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script


• Greet members, sign up and tour new members, and log amenities.


• Respond to member questions and concerns in a timely and professional manner


• Process beverage or merchandise purchases through the point of sale system


• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members


• Provide a clean, sanitized and safe club environment.