PT Customer Service Representative

National Fitness Partners; Pittsfield (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay increases

Shift-differential pay

Paid time off (PTO)

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Pittsfield, MA. The role focuses on delivering a superior, Judgement Free member experience and supporting both members and guests in a fast-paced club environment.

The position offers incremental pay increases at 180 days, 1 year, and every 6 months thereafter, with shift differentials and PTO. Join a team dedicated to transforming lives through affordable fitness.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.

Responsibilities

• Answer phones in a friendly manner using script.
• Greet members and sign up new members, log amenities.
• Respond to member questions promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Phone etiquette

POS processing

Communication

Tools

POS system

Job description

Part- Time: Starting at $XX per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.