PT Key Holder

PetPeople; Overland Park (KS); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts

Job summary

A local pet retail store is seeking a Sales Associate Key Holder to deliver exceptional customer service and foster lasting relationships with pet owners. This role includes engaging customers, ensuring accurate POS transactions, and supervising store operations in the absence of management. Ideal candidates possess a love for pets, previous retail experience, and strong communication skills. Competitive compensation and discounts are provided for employees.

Qualifications

• A love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead is preferred.
• Ability to multitask in a fast-paced environment.
• High energy and enthusiasm for helping customers.
• Honesty, integrity, fairness and mutual respect in all interactions.
• Ability to multi-task in a fast-paced environment.
• Able to move merchandise up to 50 lbs regularly.
• Clear communication and problem-solving skills.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Ensure outstanding customer service by engaging customers in conversation.
• Maintain solid product knowledge and keep current with new releases.
• Perform general housekeeping to maintain a clean, organized store.
• Keep the store clean, organized and well merchandised.
• Assist with shipments, stock replenishment, and shelf rotation; ensure pricing is correct.
• Process transactions accurately and efficiently at the POS.
• Create a positive and lasting impression, including carryout service.
• Address escalated customer issues and communicate resolutions to the Store Manager.
• Plan and direct tasks during shifts and support closing activities.
• Act as Manager-On-Duty in the absence of store leadership.
• Celebrate successes and stay passionate about the work.

Skills

Customer relationship building

Communication

Problem solving

Energetic and enthusiastic

Integrity

Multi-tasking

Lifting capability

Communication

Problem solving

Flexibility

Job description

Overview

HIRING IMMEDIATELY! At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

HIRING IMMEDIATELY! At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.