PT Key Holder

PetPeople; Ann Arbor (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A local pet retail supply store is seeking a Sales Associate Key Holder in Ann Arbor, Michigan. This role requires engaging with customers, ensuring a quality shopping experience while providing outstanding customer service. Candidates should possess a love for pets, strong communication, and retail experience. As a Key Holder, the individual will act as Manager-On-Duty when required. Competitive compensation, a great associate discount, and opportunities for building customer relationships are offered.

Qualifications

• A genuine love of pets and experience in animal nutrition.
• Previous retail experience as a Key Holder or similar role.
• Strong focus on customer relationship building.

Responsibilities

• Ensure outstanding customer service through engagement.
• Maintain product knowledge and general store organization.
• Handle escalated customer service issues effectively.
• Keep store clean, organized and well merchandised.
• Assist with shipments, stock replenishment and floor stock rotations.
• Process transactions quickly and accurately at the POS.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Energy and enthusiasm

Teamwork

Job description

Overview

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalates further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Benefits

We offer competitive compensation and a great associate discount.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Retail