PT Key Holder

PetPeople; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A local pet retailer in Pittsburgh is seeking a Sales Associate Key Holder to provide exceptional customer service and maintain store operations. This role involves engaging with customers about pet nutrition and working alongside management to ensure quality service. Ideal candidates will have retail experience and a passion for animals. Competitive compensation and discounts are offered as part of the package.

Qualifications

• Previous retail experience as a Key Holder or Lead.
• Ability to move merchandise up to 50 lbs frequently.
• Flexibility to work varied hours, including nights and weekends.

Responsibilities

• Provide outstanding service to each customer.
• Maintain product knowledge and current with new releases.
• Perform general housekeeping to keep a clean store.
• Assist in processing shipment and monitoring floor stock.
• Handle escalated customer service issues.
• Process transactions quickly and accurately at the POS.
• Leave a lasting impression during interactions, including carry-out service.
• Handle customer service issues and communicate resolutions to leadership.
• Plan, assign, and direct tasks during shifts and closing activities.
• Carry out supervisory responsibilities per PetPeople policies and laws.
• Celebrate successes.

Skills

Customer service excellence

Product knowledge

Communication skills

Problem-solving

Ability to multitask

Job description

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go‑to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

About the Role

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Key Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Key Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple‑priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.

Job Information

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industry: Retail

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