FT Key Holder

PetPeople; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company matched retirement savings plan

Paid time off

Associate discount

Life Insurance

Retirement match

Paid Time Off

Employee Discount

Job summary

A local pet supply store in Charlotte is looking for a Full Time Sales Associate Key Holder. The ideal candidate will have a passion for pets and animal nutrition, previous retail experience as a Key Holder, and the ability to deliver outstanding customer service. Responsibilities include overseeing store operations during shifts, engaging customers, and ensuring an organized environment. The position offers competitive compensation, benefits, and the opportunity to work in a community-focused environment.

Qualifications

• Previous retail experience as a Key Holder/Lead.
• Strong focus on building customer relationships through excellent customer service.
• Ability to move merchandise up to 50 lbs. frequently.
• Willing to work nights, weekends and holidays.
• Able to lift up to 50 lbs.

Responsibilities

• Ensure outstanding service and genuine customer engagement.
• Maintain solid product knowledge and keep current with product releases.
• Handle escalated customer service related issues as they arise.
• Complete POS transactions quickly and accurately.
• Assist with closing duties and supervision during shifts.
• Communicate issues to Store Manager and escalate when needed.
• Carry out supervisory responsibilities per company policies.

Skills

Customer relationship building

Communication skills

Problem-solving skills

Energy and enthusiasm

Relationship building

Energy and enthusiasm

Problem solving

Tools

POS system

Job description

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

Full Time Sales Associate Key Holder

Key Holder models our Mission and Core Values, striving to be the neighborhood place for natural foods and quality supplies for dogs and cats. In addition to leading the store, Key Holders act as the Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry‑out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We do not sell animals – we are deeply committed to supporting local non‑profit animal related charities in the communities we serve.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, a company matched retirement savings plan, paid time off, and a great associate discount.