Key Holder- FT

PetPeople; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Company matched retirement savings plan

Paid time off

Employee discounts

Job summary

A pet supply store in Nashville is seeking a Full Time Sales Associate Key Holder to model its mission and core values. The role involves engaging customers, providing outstanding service, and maintaining product knowledge. Candidates should have previous retail experience, a love for pets, and the ability to build customer relationships. A competitive compensation and benefits package includes medical, dental, and retirement savings, making it a great opportunity for pet enthusiasts to make a difference in the lives of pets and their people.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• Ability to move merchandise up to 50lbs frequently.
• Ability to multi-task and work in a fast-paced environment.
• Honesty, integrity, fairness and mutual respect.
• Ability to multitask in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs frequently.
• Strong communication and problem-solving skills.
• Willingness to work varied hours including nights, weekends and holidays.

Responsibilities

• Ensure that each customer receives outstanding service by engaging every customer in conversation.
• Maintain solid product knowledge and keep current with new product releases.
• Assist in processing shipment and replenishing product.
• Handle escalated customer service related issues.
• Assist in processing shipments, restocking, merchandising and floor stock management.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during interactions, including carry-out service.
• Handle escalated customer service issues and communicate resolutions to the Store Manager.
• Plan, assign and direct work during shifts and ensure closing activities are completed.
• Carry out supervisory responsibilities per PetPeople policies and laws.

Skills

Energy and enthusiasm

Customer relationship building

Communication skills

Problem-solving skills

Communication skills

Problem solving

Job description

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

Full Time Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry‑out service.
• Handle escalated customer service related issues as they arise and determine resolution or escape further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

At PetPeople, we are inspired to make a difference in the lives of pets and their people! Our team of pet enthusiasts entertains and educates to create a unique shopping experience. We are highly selective about the products we carry and fully stand behind everything we sell. We don’t sell animals – we are deeply committed to supporting local non‑profit animal related charities in the communities we serve.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company matched retirement savings plan, paid time off, and a great associate discount.

Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Retail