Key Holder- PT

PetPeople; Lincoln (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A leading pet retail store in Lincoln, Nebraska is seeking a passionate Key Holder. You will ensure outstanding customer service, maintain product knowledge, and handle customer issues while fostering a love for pets and their nutrition. This entry-level role is full-time and perfect for individuals who thrive in a fast-paced environment and have retail experience.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• Energy and enthusiasm for customer engagement.

Responsibilities

• Ensure outstanding customer service and engagement.
• Maintain product knowledge and store organization.
• Handle escalated customer service issues when necessary.

Skills

Customer service

Retail experience

Communication skills

Problem solving

Ability to multi-task

Job description

Join to apply for the Key Holder- PT role at PetPeople

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

We offer competitive compensation and a great associate discount.

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