PT Key Holder

PetPeople; Cincinnati (OH); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Great associate discount

Job summary

A pet retail supply store in Cincinnati is seeking a PT Key Holder. The role requires a love for animals and strong customer service skills. Key Holders assist in managing the store, ensuring great service, maintaining product knowledge, and handling customer interactions. This full-time position offers competitive compensation and an associate discount for pet products, creating an engaging environment for pet lovers.

Qualifications

• A love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder or Lead.
• Ability to move merchandise up to 50 lbs.
• Energetic and enthusiastic approach to work
• Honesty, integrity, fairness and mutual respect in all interactions
• Ability to multi-task in a fast-paced environment
• Ability to move merchandise up to 50 lbs frequently
• Strong communication and problem-solving skills
• Flexibility to work varied hours including nights, weekends and holidays

Responsibilities

• Ensure outstanding service through engaging customer interactions.
• Maintain solid product knowledge and stay updated on new products.
• Plan and direct work during shifts, completing all closing activities.
• Perform general housekeeping to keep the store clean and organized.
• Assist with shipments, stock replenishment, merchandising and floor stock rotation.
• Process transactions quickly and accurately at the POS.
• Leave a positive impression and offer carry-out service.
• Handle escalated customer issues and communicate resolutions to the Store Manager.
• Plan and direct shift work and ensure completion of closing activities.
• Carry out supervisory responsibilities in line with PetPeople policies and applicable laws.
• Celebrate successes and contribute to a positive team environment.

Skills

Customer service

Communication skills

Problem-solving skills

Ability to multi-task

Energy and enthusiasm

Teamwork

Communication

Physical stamina

Problem solving

Job description

Join to apply for the PT Key Holder role at PetPeople.

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go‑to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry‑out service.
• Handle escalated customer service related issues as they arise and determine resolution or elevate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail