PT Key Holder

PetPeople; Powell (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Great associate discount

Job summary

A local pet retail store is looking for a Sales Associate Key Holder in Powell, Ohio. This role demands a genuine passion for pets, engaging with customers to provide exceptional service, and acting as the Manager-On-Duty when needed. Candidates should have previous retail experience and the ability to build strong relationships with customers. The position involves maintaining product knowledge, processing shipments, and ensuring the store remains organized. Competitive compensation and employee discounts are offered.

Qualifications

• Previous retail experience as a Key Holder/Lead is required.
• Strong focus on building customer relationships through excellent customer service.
• Ability to move merchandise up to 50lbs frequently.
• Ability to multi-task in a fast-paced environment.
• Willing to work varied hours including nights/weekends/holidays.

Responsibilities

• Ensure outstanding service by engaging every customer in conversation.
• Demonstrate products and maintain solid product knowledge.
• Complete transactions quickly and accurately.
• Perform general housekeeping to keep the store clean and organized.
• Assist in processing shipments, replenishment, merchandising, and pricing.
• Complete POS transactions quickly and accurately.
• Support closing activities and supervise during shifts as needed.
• Handle escalated issues and communicate resolutions to management.
• Carry out supervisory responsibilities per policy and celebrate successes.

Skills

Customer relationship building

Communication skills

Problem-solving skills

Multi-tasking

Energy and enthusiasm

Job description

Overview

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships. A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.