PT Front Desk Assistant

The Centers, Inc.; Jacksonville (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

CENTERS, LLC is seeking a front desk associate at our fitness facility to welcome members, verify access, and manage initial interactions.

You will input demographic information, process payments, upsell memberships, and support communications in a fast-paced environment, while upholding security and quality standards.

Qualifications

• Basic computer skills required.
• Ability and willingness to enforce policies and handle conflict resolution.
• Excellent customer service.
• Availability to work mornings, evenings, and weekends when needed.

Responsibilities

• Greet all members and guests who enter the facility
• Ensure the proper identification is being used to access the facility
• Correctly input member’s and guest’s demographic information into our system
• Successfully perform administrative duties
• Sell and upsell membership and program packages as well as cycling promotional deals
• Multi-task and work in a fast-paced environment
• Ensure the most consistent and up-to-date information is supplied in all interactions
• Ensure the workstation is kept clean
• Handle money (cash, credit, checks) correctly and effectively
• Answer, return, and transfer calls in a professional manner
• Assist in the implementation of communications strategies
• Receive feedback in a team work environment and contribute to the creative process of projects through brainstorming sessions
• Assist with other duties as assigned

Skills

Basic computer skills

Policy enforcement

Customer service

Flexible scheduling

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

Core Responsibilities

• Greet all members and guests who enter the facility
• Ensure the proper identification is being used to access the facility
• Correctly input member’s and guest’s demographic information into our system
• Successfully perform administrative duties
• Sell and upsell membership and program packages as well as cycling promotional deals
• Multi-task and work in a fast-paced environment
• Ensure the most consistent and up-to-date information is supplied in all interactions
• Ensure the workstation is kept clean
• Handle money (cash, credit, checks) correctly and effectively
• Answer, return, and transfer calls in a professional manner
• Assist in the implementation of communications strategies
• Receive feedback in a team work environment and contribute to the creative process of projects through brainstorming sessions
• Assist with other duties as assigned

Qualifications

Minimum Requirements

Competencies

• Basic knowledge of computer skills
• Ability and willingness to enforce policies and handle conflict resolution
• Excellent customer service
• Availability to work mornings, evenings, and weekends when needed

Technical Competencies

• Ability to self-motivate with little or no supervision
• Strong attention to detail
• Excellent communication skills (oral and written)
• Ability to manage long and short-term projects

Professional Competencies

• Adaptability, analytical & critical thinking, customer service initiative & motivation, planning & project management, decision making & judgment, customer service, teamwork, diversity awareness, communication, and integrity

Human Relations

Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Work Environment and Physical Demands

Work Environment

• Office environment/fitness center environment
• Non-smoking environment
• Moderate to loud noise
• Evening/Weekend work responsibility as required
• Work within a non-smoking environment

Physical Demands

• Sitting at desk or table for at least 60% of the work day
• Standing or walking for at least 40% of the work day
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.