PT Member Services

CENTERS, LLC; Palatine (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

CENTERS, LLC is seeking a front desk associate to greet customers, process memberships, locker rentals, and program registrations in our facility environment. You will ensure accurate information and a welcoming experience for all members and guests.

Role requires customer service excellence, policy enforcement, and basic computer skills. CPR/First Aid certifications are required, and the position supports ongoing safety and efficient operations in a busy fitness environment.

Qualifications

• Strong customer service skills.
• Ability to enforce policies and resolve conflicts.
• Basic computer skills.
• Ability to handle several tasks with frequent interruptions.
• First Aid, CPR, AED certifications required.

Responsibilities

• Process all aspects of facility memberships, locker rentals, programs and services
• Address and solve eligibility issues of members and prospective members
• Provide patrons and prospective members with accurate facility information
• Greet customers
• Perform other duties as required

Skills

Customer service

Policy enforcement

Multi-tasking

Basic computer skills

First Aid

CPR

AED

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

• Process all aspects of facility memberships, locker rentals, programs and services
• Address and solve eligibility issues of members and prospective members
• Provide patrons and prospective members with accurate facility information
• Greet customers
• Perform other duties as required

Qualifications

Minimum Requirements:

• Strong customer service skills.
• Willingness and ability to enforce policies and resolve conflicts.
• Basic computer skills.
• Ability to handle several tasks at once with frequent interruptions.
• First Aid, CPR, AED certifications required.

Competencies

Technical Competencies

• Basic computer competency.

Human Relations

• Interaction with patrons, faculty, staff.

Work Environment and Physical Demands

Work Environment

• Office environment/fitness center environment.
• Moderate to loud noise.

Physical Demands

• Standing or walking for at least 50% of the work day.
• Occasional bending, stooping.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.