PT Operations Assistant

The Centers, Inc.; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

The Centers, Inc. is seeking a dedicated individual for a role that involves greeting members and ensuring facility policies are enforced. Responsibilities include monitoring cleanliness, conducting tours, and assisting in administrative tasks.

Ideal candidates should have strong customer service skills and the ability to handle conflicts effectively. CPR certification is a requirement, and applicants should be prepared for a fast-paced work environment.

Qualifications

• Ability to enforce policies and handle conflict.
• Strong customer service skills and basic computer proficiency.
• Ability to handle several tasks at once with frequent interruptions.
• Certification in CPR/AED/FA through the American Red Cross required.

Responsibilities

• Greet members and guests, ensuring proper identification.
• Communicate policies regarding access control, sales, and registrations.
• Conduct tours for current and prospective members.
• Monitor cleanliness of the facility and report maintenance issues.
• Attend staff meetings and trainings regularly.

Skills

Customer service skills

Basic computer proficiency

Ability to enforce policies

Conflict resolution skills

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail‑blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well‑being, security, and future of our employees is a priority.

Responsibilities

• Greet all members and guests who enter the facility, ensuring proper identification is used.
• Communicate and enforce all policies and procedures to patrons regarding access control, sales, and registrations.
• Be knowledgeable about programs and services offered by University of Recreation & Wellbeing and answer questions about the facility, memberships, or programs.
• Provide tours to current and prospective members of the Recreation Center.
• Continuously monitor and maintain cleanliness of the entire facility, including lobby, fitness spaces, equipment, locker rooms, and restrooms.
• Understand and demonstrate competencies in the department Emergency Action Plan.
• Ensure facility laundry is completed throughout the day.
• Set up and break down rentals and special events.
• Other duties as assigned.

Equipment Issue

• Issue equipment through Rec Automation.
• Properly check patron/member and student access through Rec Automation.
• Document all access control and system issues.
• Relay pop‑up messages to members and troubleshoot accordingly.

Administrative Responsibilities

• Attend staff meetings and trainings hosted by University of Recreation & Wellbeing.
• Check email regularly for communication amongst Operations staff.
• Maintain lost and found database documenting items found within the Recreation Center and inquiries from patrons regarding lost items.

Qualifications

• Ability and willingness to enforce policies and handle conflict.
• Strong customer service skills and basic computer proficiency.
• Ability to handle several tasks at once with frequent interruptions.
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross.

Work Environment and Physical Demands

Work Environment

• Office environment/facility environment.
• Moderate to loud noise.

Physical Demands

• Standing or walking.
• Repetitive wrist, hand, or finger movement while operating computer equipment.
• Occasional bending, stooping.
• Eye‑hand coordination (keyboard typing).
• Hearing and talking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.