PT Customer Service Substitute

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 20,000 - 29,000; Part time

Job summary

Cincinnati and Hamilton County Public Library is seeking a PT Customer Service Substitute for the Downtown Main Library and branches. The role supports staff in the absence of regular workers, handling circulation tasks and assisting customers across locations.

The position offers flexible hours (0–29 per week), requires a high school diploma, and calls for strong customer service, tech assistance, and the ability to lift up to 50 pounds and move materials. The deadline is 11/13/2026.

Qualifications

• Education: High School diploma or equivalent is required.
• Must agree to work at a minimum of five library branches.
• Must work a minimum of 8 hours per month after introductory training requirements have been met.

Responsibilities

• Circulates materials to customers, including checking in/out, processing holds, registering customers, and collecting fees.
• Shelves returned materials.
• Searches for requested materials.
• Assists customers with technologies.
• Assists customers with resumes, job searches, internet use and basic computer usage.
• Performs readers’ advisory and reference services.
• Refers customers to location leadership as appropriate.
• Supports the Library’s mission and DEI commitments.

Skills

Customer service

Communication

Independent work

Tech literacy

Lifting up to 50 lbs

Flexible hours

Education

High school diploma

Job description

PT CUSTOMER SERVICE SUBSTITUTE - DOWNTOWN MAIN LIBRARY AND BRANCHES

DATE POSTED: 10/30/2026

POSITION SUMMARY: The Customer Service Substitute provides support in the absence of regular staff by interacting directly with customers and performing a variety of tasks, primarily related to the circulation of materials. This position is responsible for working at multiple locations throughout the Library system for prearranged shifts as well as last-minute shifts. The hours worked will vary from 0 to 29 hours per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Shelves returned materials.
• Searches for requested materials.
• Assists customers with various technologies.
• Assists customers with resumes, job searches, internet use and basic computer usage.
• Performs readers’ advisory and reference services.
• Refers customers to location leadership as appropriate.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library’s workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to work on an emergency or as-needed basis.
• Ability to communicate effectively through verbal and written methods.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Moving constantly throughout the workspace is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Driver's license: None.
• Years of relevant experience: None.
• Years of experience supervising: None.
• Must agree to work at a minimum of five library branches.
• Must work a minimum of 8 hours per month after introductory training requirements have been met.

HOURS: The hours worked will vary from 0 to 29 hours per week, depending on how many shifts you take.

SALARY: $18.00/hour

DEADLINE: Friday, November 13, 2026

Equal Employment Opportunity Employer