FT Library Customer Adviser - Virtual Information Center

Cincinnati and Hamilton County Public Library; Cincinnati (OH); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Cincinnati and Hamilton County Public Library’s Downtown Main Library in Cincinnati seeks a Library Customer Adviser to deliver high-quality service. The role involves reference and circulation duties, technology training, and assisting patrons with job-search resources, using email, phone, chat, and in-person interactions.

The position emphasizes assisting remote customers while also working onsite at the Downtown Main Library, with flexible hours including evenings and weekends and

Formación

• Provides front-line customer service and information assistance.
• Handles inquiries via in-person, email, phone, chat or text.
• Assists with locating and circulating library materials.

Responsabilidades

• Answers general customer questions in person or remotely.
• Provides readers’ advisory and reference service, including for remote patrons.
• Shelves and processes returned materials; searches for requested items.
• Supports desk setup, ILS reports, supply orders and interagency requests.
• Maintains collection order and assists with room reservations and technology support.
• Guides customers on using library technologies and job resources.
• Represents library policies to the public in a friendly manner.
• Circulates materials, registers patrons, and handles holds and fees.
• Supports diversity, equity and inclusion efforts and adheres to library policies.

Conocimientos

Customer service

Communication skills

Material organization

Independent work

Tech proficiency

Lifting and moving

Educación

High school diploma

Descripción del empleo

FT LIBRARY CUSTOMER ADVISER - 3 SOUTH DEPARTMENT / VIRTUAL INFORMATION CENTER

DATE POSTED:

10.28.2026

POSITION SUMMARY:

The Library Customer Adviser provides direct customer service to the Library customers including circulation of materials, reference services, technology training/assistance, directional assistance and technology assistance to customers in person, but primarily by e-mail, phone, chat, and other interactive platforms. This position works at the Downtown Main Library location in Cincinnati.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answers a variety of general customer questions, in person, on the phone, via email, text, chat, etc.
• Performs readers’ advisory and reference service, primarily to remote customers.
• Shelves returned materials.
• Searches for requested materials.
• Participates in the location’s shared responsibilities including desk set up, ILS reports, supply orders, and filling interagency requests.
• Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
• Assists with meeting rooms.
• Refers customers’ issues and complaints to Managers, Librarians, or Specialists as appropriate.
• Serves as the person in charge in the absence of leadership.
• Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
• Assists customers with resumes, job searches, internet use, and basic computer usage.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to communicate effectively through verbal and written methods.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• The noise level in the work environment is typically moderate.
• This position is performed onsite, in-person, in a public library setting, although off-site meetings in various settings occur.
• Working irregular hours, including evenings and weekends, is required. May work during Library closures from home.

QUALIFICATIONS:

• Education: High school diploma or equivalentis required.
• Certifications or licensure: None.
• Driver's license: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS:

40hours per week, including evenings and weekends

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.