PUBLIC SERVICES SUB

Cleveland Public Library; Cleveland (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

The Cleveland Public Library is seeking a part-time Library Substitute for multiple positions. The role requires availability for varied shifts including weekends, and travel to the Main Library and neighborhood branches.

Ideal candidates will have a high school diploma or GED, at least one year of customer service experience in a public-service setting, and basic to intermediate Microsoft Office skills. Prior public library experience is preferred.

Qualifications

• Education: High school diploma or GED. Bachelor’s degree preferred.
• Experience: One year's customer service experience, preferably in an urban community-based organization.
• Technical: Basic to intermediate Microsoft Office (70% pass) and customer service training at 70%.
• Read, understand, and communicate information in writing.
• Knowledge of general office procedures and terminology.

Responsibilities

• Assist patrons to find and reserve materials and facilitate computer use.
• Assist with library programming and services.
• Perform clerical tasks including word processing, filing, and answering phones with good etiquette.
• Charge and discharge materials and route materials.
• Issue and replace library cards and review patron records.
• Process requests for materials and prepare items for transit.
• Handle materials processing including receiving, transferring, and withdrawing items.
• Maintain respectful relations with patrons and staff.
• Perform other duties as assigned.

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Library Substitute (Non-Bargaining Unit) Multiple Positions Available

External:

Must Be Available to Work One of the Following Shifts

• Full Day Sub
• 10am-6pm
• 10a-6pm * Every Saturday a Must
• Half Day Sub: Morning/Early afternoon
• 10am-2pm or 10am-3pm (Mon-Fri)
• 10am-6pm Every Saturday a Must
• Half Day Sub: Afternoon
• 2-6pm (Mon-Fri)
• 10am-6pm (Sat) *A must*
• Every Saturday is Required for all Library Substitute Positions

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, a sense of humor, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY

This part-time position is responsible for assisting patrons in all areas of Public Services on an as-needed basis. Must be able to travel to and work at the Main Library (downtown) and all neighborhood branches. Must strive to meet the Library’s mission and exemplify its core values.

JOB REQUIREMENTS

• Education: High school diploma or GED. Bachelor’s degree preferred.
• Experience: Relevant experience: One year's customer service experience, preferably in an organization that provides community-based services in an urban setting. Experience working with preschool and school-aged youth strongly preferred.
• Technical Expertise: Basic to intermediate level Microsoft Office (70% pass score) and customer service training at 70%. Operate job-related equipment.
• Read, understand, and communicate information and ideas presented in writing.
• Use mathematics to solve problems.
• Administrative and clerical procedures and systems such as word processing, managing files and records, preparing meeting minutes, designing forms, and other office procedures and terminology.
• General principles and objectives of information technology systems and programs.
• Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.
• Experience in public library or public-sector is preferred.
• Relevant business equipment including the use of basic computer programs and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Perform basic public service including assisting patrons to find and reserve materials, facilitate computer use and the use of Library equipment. May assist patrons with basic set up and use of personal devices (e.g., tablets, phones, etc.)
• Assist with library related programming and services.
• Perform clerical tasks including writing, typing, entering information into computer, copying, sorting, handling correspondence, filing, word processing, and answering the telephone using good telephone etiquette.
• Charge and discharge materials and routes materials.
• Issue and replace library cards and checks patron records for requested materials.
• Process requests for library materials including printing lists, retrieving items, and preparing items for transit.
• Processes library materials including receiving, transferring, and withdrawing items.
• May replace damaged and worn media cases and labels.
• Assure effective and respectful relations with all Library personnel, patrons, and community representatives.
• Perform other duties as assigned.

External Posting Open: Until Filled