PT Library Customer Adviser - Anderson

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 20,000 - 28,000; Part time

Job summary

Cincinnati and Hamilton County Public Library is seeking a part-time Library Customer Adviser at the Anderson Branch. The role provides direct patron services, including circulation, reference, technology assistance, and guidance within a welcoming environment.

Responsibilities include desk coverage, assisting with programs and displays, shelving, and processing fees, with a focus on accurate service and community access. Evening and weekend shifts are required.

Qualifications

• Customer service experience preferred, able to assist diverse patrons.
• Ability to organize materials alphabetically and numerically.
• Comfort with using library technology and digital resources.
• Experience assisting customers with questions and direction.

Responsibilities

• Circulate materials, check in/out, process holds, register patrons, collect fees.
• Assist customers with technology and digital services.
• Shelve returned materials and manage materials flow.
• Search for requested items; perform readers’ advisory and reference tasks.
• Participate in desk coverage, bookdrop, deliveries, ILS reports, orders, and interagency requests.
• Assist with collection maintenance, weeding, and shelf order.
• Support programs, displays, and meeting room approvals.
• Refer issues to supervisors; handle money from fees.
• Serve as in-charge in leadership absence when needed.
• Explain library policies clearly to the public.
• Support the library’s mission to connect people with ideas and information.

Skills

Customer service

Alphabetical order

Independent work

Technology literacy

Lifting 50 lbs

Pushing heavy carts

Evenings/weekends

Education

High school diploma or equivalent

Job description

PT LIBRARY CUSTOMER ADVISER - ANDERSON BRANCH

DATE POSTED: 10/27/2026

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

24 hours per week, including evenings and weekends

SALARY

$17.48

DEADLINE

Tuesday, November 10, 2026

Equal Employment Opportunity Employer