PT Customer Service Representative

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Job summary

National Fitness Partners in Philadelphia is seeking a Part-Time Customer Service Representative to join a large Planet Fitness franchise family. You will answer phones, greet members, sign up and tour new members, and log amenities.

You will also promote fitness classes and help maintain a clean, welcoming club environment. With growth opportunities, shift-differential pay for select shifts, PTO, an Employee Assistance Program, and a free Black Card Membership, this role offers valuable

Qualifications

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.

Responsibilities

• Process beverage or merchandise purchases through the POS system.
• Promote our fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Cash handling

Tools

POS system

Job description

Job description:

Part-Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Our Values

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.