PT Customer Service Representative

National Fitness Partners; Morrisville (Bucks County); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a part-time Customer Service Representative to help transform lives through affordable fitness. The role includes answering phones, greeting members, signing up new members, logging amenities, and assisting with POS transactions.

You will promote fitness classes and maintain a clean, safe club environment to deliver a welcoming experience. Starting pay is $11 per hour with scheduled increases at defined milestones after 180 days, 1 year, and every 6 months

Qualifications

• Experience delivering friendly, professional service.
• Ability to greet members and log amenities in a courteous manner.
• Excellent communication and problem-solving abilities.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverages or merchandise purchases through the point of sale system
• Promote fitness instruction classes to members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Phone handling

Communication

Job description

Part- Time: Starting at $11 per hour.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.