PT Customer Service Rep

Paycom - ATS; Strongsville (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Growth opportunities

PTO

Employee Assistance Program

Free Black Card Membership

Job summary

National Fitness Partners operates Planet Fitness franchises and is seeking a part-time Customer Service Representative. The role centers on greeting members, handling sign-ups, and promoting fitness classes in a Judgement Free environment.

The position offers weekend shifts (Fri–Sun, 9am–5pm), growth opportunities, and benefits like PTO and an Employee Assistance Program. Must be 18+, with basic computer skills and a high school diploma.

Qualifications

• Customer service experience required or preferred.
• Must be 18 years of age or older.
• High school diploma/GED preferred.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to members and guests.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service experience

Communication skills

Basic computer proficiency

Education

High school diploma/GED

Tools

POS system

Microsoft Office

Job description

Part- Time: Starting at $12 per hour.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Friday- Sunday: 9am-5pmAt National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift