PT Customer Service Rep

Planet Fitness; Maplewood (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

PTO for all employees

Employee Assistance Program

Free employee membership

Job summary

Planet Fitness is seeking a Part-Time Customer Service Representative in North Carolina. You will deliver a superior member experience, answer questions, greet guests, sign up new members, and promote classes while maintaining a clean, welcoming club.

Starting at $11 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter; benefits include PTO, EAP, and employee discounts. Must be 18+, able to lift up to 75 lbs, and proficient with basic computer systems.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• High school diploma or GED preferred.

Responsibilities

• Greet members and guests, sign up new members and tours.
• Answer phones in a friendly manner and log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through POS
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer Service

Communication

Computer Proficiency

18+ Eligibility

Education

High school diploma or GED

Job description

Part- Time: Starting at $11 per hour.Availability: Weekday Evenings 3:00pm/4:00pm-11:00pm; Open availability on Weekends 6:45am-1:00pm or 1:00pm-7:00pmHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift