PT Customer Service Rep

Planet Fitness; Hummelstown (Dauphin County); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

Employee Assistance Program

Free Planet Fitness membership

Job summary

Planet Fitness in Hershey - Hummelstown, PA is seeking a Customer Service Representative for a part-time role. You will greet members and guests, answer phones, and help with sign-ups while promoting fitness programs.

Responsibilities include processing purchases at the POS, logging amenities, and maintaining a clean club environment. Prior customer service experience and basic computer skills are preferred, and applicants must be 18 or older.

Qualifications

• Experience in customer service or retail environments.
• Basic computer skills for register systems and data entry.
• Must be 18 years of age or older.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones professionally and assist with member sign-ups.
• Greet guests, log amenities, and promote fitness programs.
• Maintain a clean, safe club environment and use POS system for transactions.

Skills

Customer service

Basic computer skills

Age 18+

Education

High school diploma/GED

Job description

Job Details

Job Location: L036 Hershey - Hummelstown, PA 17036

Job Shift: Any

Part- Time: Starting at $11 per hour.

Saturday and Sunday 6:45am- 1pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• Accountable – Self-starters who pursue excellence.
• Driven – Problem solvers who deliver results.
• Passionate – Positive energy with a real desire to help others.
• Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift