(PT) Call Center Associate

Atlantic Cape Community College; Mays Landing (NJ); Presencial; USD 21 000 - 30 000; Tempo parcial

Resumo da oferta

Atlantic Corporation seeks an intake associate to guide students through the enrollment process for college programs. You will handle admissions, document processing, and communications via text, email, and phone.

Responsibilities include scheduling virtual advising, recording placement scores, and assisting with event coordination. This is a part-time role requiring up to 26 hours per week, with occasional evenings or weekends as needed, at Atlantic Cape locations in New Jersey.

Qualificações

• High School Diploma or GED required or equivalent.
• Associate’s Degree preferred.
• 2 years of customer service experience.
• Excellent customer service skills.
• Excellent written and oral communication abilities.
• Proficiency in Microsoft Office products.

Responsabilidades

• Process admission applications and student documents (transcripts, chargeback requests).
• Provide information and support to students via text, email, and phone.
• Support operations using CRM and ERP systems.
• Assist students with online accounts (Self Service, Buccaneer Email, Blackboard).
• Schedule virtual academic advising appointments as requested.

Conhecimentos

Customer service

Communication

Office skills

Formação académica

High School Diploma or GED

Associate’s Degree Preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

• Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
• Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
• Assists students in scheduling virtual academic advising appointments if requested.
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support in scanning and linking of all incoming student records
• Assists with arrangements for outreaching and Recruitment to attend internal/external events
• Assists with the preparation, setup, and coordination of events
• Performs general office duties
• Provides support as needed with logging unofficial transcript
• Performs related duties as assigned.

Minimum Requirements:

• High School Diploma or GED
• Associate’s Degree Preferred
• 2 years of customer service experience
• Excellent customer service skills
• Computer skills to include Microsoft Office products
• Ability to work independently and make sound decisions
• Excellent ability to communicate written and oral form
• Strong interpersonal, organizational and communication skills
• Superb customer service skills
• Availability to work day, evening or weekend hours as required.

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. This is a part time position requiring up to 26 hours per week. *