Enrollment Services Associate

Community College of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 36,000 - 54,000; Full time

Job summary

The Community College of Philadelphia is seeking an Enrollment Services Associate to provide front-line support for Financial Aid, Records and Registration, and Student Tuition Services. The role emphasizes accurate data entry, cash handling, and high-quality customer service across multiple departments.

Responsibilities include assisting students with payments, registrations, and financial aid questions, using Banner, and coordinating with related offices.

Qualifications

• High School Diploma or GED required.
• Seven years of related work experience required.
• Two years of cash handling experience in a computerized environment required.
• Previous customer service experience required.
• Ability to collect proper payment, give correct change and process payments accurately.
• Ability to comply with internal cash handling controls.

Responsibilities

• Provide front counter coverage for Enrollment Central and assist students with financial transactions and financial aid information.
• Collaborate with Financial Aid, Records and Registration, and Admissions to resolve eligibility issues.
• Deliver professional, courteous customer service to internal and external stakeholders.
• Interact with students, staff, and faculty in person, by phone, and via email/text.
• Perform data entry and processing of registrations, demographic changes, and schedule updates in Banner.
• Assist applicants with placement tests or registration sessions and admissions applications.
• Imaging and indexing of registration documents and processing transcript requests.
• Respond to inquiries by email or letter in a timely, professional manner.
• Maintain knowledge of College/department policies and FERPA compliance.

Skills

Customer service

Cash handling

Data entry

Interpersonal communication

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Ellucian Banner

Microsoft Word

Microsoft Excel

Job description

Position Summary

Reporting to the Coordinator, Integrated Enrollment Services, with latitude for the use of independent judgment, initiative and decision-making, the Enrollment Services Associate provides front-line support to the Financial Aid, Records and Registration, and Student Tuition Services departments. The Enrollment Services Associate provides excellent customer service while assisting students in navigating the financial aid process and understanding their financial aid status. This position collaborates with other departments throughout the Enrollment Management division to assist students with financial transactions related to their student account. Other responsibilities include data entry and processing of student registrations, curriculum and scheduling changes and updates to student demographic information. This position requires scheduling flexibility and may require mandatory overtime during peak periods. This role may also require travel to the College’s regional centers.

Essential Responsibilities

• Provide front counter coverage for Enrollment Central to assist students with financial transactions related to their student accounts, and providing information concerning the financial aid process and their financial aid status.
• Collaborate with personnel from Financial Aid, the Office of Records and Registration and Admissions to research problems concerning financial aid eligibility; recommending possible solutions as needed.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Interact with students, staff, faculty and others in a professional and courteous manner in person, by telephone, and through email and text messaging.
• Perform workshop entrance and exit counseling during peak periods and individually as needed year-round.
• Provide assistance to students and parents concerning the financial aid process and eligibility requirements.
• Record and post payments, charges, and other transactions utilizing Banner student information system by Ellucian.
• Disburse and reconcile petty cash transactions.
• Adhere to internal policies and control procedures as they relate to the Student Tuition Services Office including: maintaining safekeeping of cash drawers, deposits, and other monetary instruments; reconciling deposit totals to batch summary report and finalizing documentation in preparation for bank deposit; and maintaining various control logs, verifying input, and maintaining computerized reports.
• Secure and release bank deposits to armored carriers.
• Perform accurate and timely data entry of student registrations and schedule revisions (drop/add), and update student records regarding changes in student demographic information, curriculum changes, changes to admission terms, etc.
• Assist student applicants with the scheduling of placement tests or registration sessions, and the completion of admissions applications.
• Perform imaging and indexing of student registration documents.
• Process student transcript requests.
• Respond to written inquiries received either by email or letter in a timely, professional, and efficient manner.
• Maintain knowledge base of College and departmental practices, procedures and policies.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social economic, cultural, ideological and ethnic backgrounds.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Perform such other duties and carry out such other responsibilities as assigned.

Required Qualifications

• High School Diploma or GED equivalent required.
• Seven (7) years of related work experience required.
• Two (2) years cash handling experience in a computerized environment required.
• Previous customer service experience required.
• Ability to collect proper payment, give correct change and process payments in a manner that ensures accuracy required.
• Ability to comply with internal control procedures as they relate to the handling of cash required.
• Ability to interact with a Student Accounting system required.
• Excellent interpersonal communication skills required.

Preferred Qualifications

• Associate’s degree preferred. Any and all degrees must be from a recognized institutional accreditor.
• Banking experience preferred.
• Demonstrated proficiency using Microsoft Word and Excel preferred.
• Previous experience with loan origination and disbursement processes within a financial aid servicing department is preferred.
• Previous experience using Ellucian Banner preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.