(PT) One Stop Assistant

Atlantic Corporation; Mays Landing (NJ); On-site; USD 36,000 - 42,000; Full time

Job summary

Atlantic Corporation seeks a proactive receptionist to serve as the primary office contact for students, parents, and the community. You will support the enrollment and recruitment team with front desk duties, inquiries, and digital communications.

The role involves processing admissions documents, assisting with online student accounts, coordinating events, and maintaining records in CRM/ERP systems. Strong communication and organizational skills are essential.

Qualifications

• Experience processing admission applications and student documents.
• Provide front counter, chatbot, text messaging, email, and phone enrollment support.
• Familiar with CRM/ERP systems and student information platforms.

Responsibilities

• Process admission applications and student documents (transcripts, chargeback requests).
• Support enrollment by offering front counter, chatbot, text, email and phone assistance.
• Assist with scheduling virtual advising appointments and room/event logistics.

Skills

Front desk/phone support

Customer service

CRM software

ERP systems

Tools

CRM software

ERP systems

Blackboard

Job description

This position will serve as the primary office point of contact for students and prospective students, parents, and the community. Serving as One-Stop receptionist provides support for the enrollment and recruitment team.

• Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
• Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)
• Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
• Assists students in scheduling virtual academic advising appointments if requested
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Responds to requests and refers students to institutional resources
• Assists new students with course selection and registration
• Overseats the scanning and linking of all incoming student records
• Assists with the preparation, setup, and coordination of events
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
• Assists with the scheduling of rooms for events and meetings
• Assists with general office duties (process mail, maintain inventory of office supplies and recruitment materials)
• Performs related duties as assigned