On-Call Registration/Answer Center Support (Applicant Pool)

Schoolcraft College; Livonia (MI); On-site; USD 17,047 - 24,280; Part time

Job summary

A local higher education institution in Livonia is seeking an On-Call Registration/Answer Center Support staff. The role involves assisting students, parents, and the community, primarily through phone interactions. Candidates should possess strong customer service skills and a high school diploma. This part-time position offers flexible scheduling, with hours varying from Monday to Friday, including evenings and Saturdays as needed.

Qualifications

• Minimum of one (1) year clerical experience.
• Excellent customer service skills in a fast-paced environment.
• Ability to multitask and adapt to changing work demands.

Responsibilities

• Respond to inquiries via phone and in person regarding enrollment services.
• Assist Registration Associates with student interactions.
• Provide excellent customer service to students, parents, and community members.

Skills

Customer service skills

Ability to multitask

Education

High school diploma or equivalent

Job description

On-Call Registration/Answer Center Support (Applicant Pool)

Join to apply for the On-Call Registration/Answer Center Support (Applicant Pool) role at Schoolcraft College.

Position Details

Job Title: On-Call Registration/Answer Center Support (Applicant Pool)

Job Summary: Working in the Answer Center involves answering phone calls and assisting students, parents, and the community with inquiries related to enrollment services. On-Call staff will also support Registration Associates in face-to-face interactions with students. The role requires providing courteous customer service in person, over the phone, and through online processes.

Job Duties:

• Respond to inquiries via phone and in person regarding enrollment services.
• Assist Registration Associates with student interactions.
• Provide excellent customer service to students, parents, and community members.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of one (1) year clerical experience.
• Excellent customer service skills in a fast-paced environment.
• Ability to multitask and adapt to changing work demands.

Preferred Qualifications:

Details not specified.

Physical Requirements:

Details not specified.

Salary: $15/hour

Work Hours: Variable; flexible scheduling including part-time/full-time hours, Monday - Friday, 8am-5pm, with evenings and Saturdays as needed.

Application Instructions: A current resume is required at the end of the application process. Failure to upload the resume will result in an incomplete application.

Additional Information:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industry: Higher Education

This job posting is active; no indication of expiration is present.