Part-Time Enrollment Services Technician

Ocean County College; Toms River (NJ); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Personal Time Off

Pension Benefits

Employee Assistance Program

Descripción de la vacante

Ocean County College seeks a part-time, in-person Enrollment Services Assistant to help students, faculty, staff and community members with Admissions, Registration, Financial Aid, Advising and payments across OCC locations.

You will use CRM/ERP tools, follow FERPA and college policies, participate in trainings, and support self-service enrollment options. Prior customer service experience and strong communication are essential; bilingual English/Spanish is a plus.

Formación

• Associate’s Degree preferred; or High School/GED with 2 years of customer service experience.
• Strong interpersonal and communication skills (verbal and written).
• Experience with Microsoft Office Suite; familiarity with database platforms is helpful.

Responsabilidades

• Assist students, faculty, staff and community members with Admissions, Registration, Financial Aid, Advising and payment.
• Deliver timely, confidential customer service and maintain accurate records in CRM/ERP systems.
• Follow FERPA and college policies; participate in trainings and campus events.
• Engage in enrollment campaigns and help students use self-service enrollment tools.

Conocimientos

Customer service

Interpersonal skills

Verbal and written communication

Organizational skills

Educación

Associate’s Degree; or High School/GED plus 2 years customer service experience

Herramientas

Microsoft Office Suite

Descripción del empleo

The Position

This part-time position provides customer-focused information and assistance to students, faculty, staff and community residents regarding established enrollment processes and general college policies.

What You Will Do

• Utilizes excellent customer service skills to assist students with various areas of the enrollment process including Admissions, Registration, Financial Aid, Advising and payment at any OCC location
• Delivers timely and efficient client service; handles confidential information
• Interprets and adheres to established federal, state, local and institutional policies and other regulations including FERPA while performing daily tasks; seeks additional guidance from designated staff when necessary
• Participates in training programs in all student service areas and attends commencement ceremonies, registration days and other student events as directed
• Uses CRM and ERP systems to maintain accurate databases, aligns and tracks communications; assists with the enhancement of enrollment campaigns
• Educates and empowers students to use self-service technologies within enrollment services including, but not limited to, Student Planning, self-service portals, online applications, etc.
• Follows and utilizes appropriate processes to communicate to students through various technologies
• Initiates and responds to inquiries through approved recruitment campaigns and techniques by using prompt and effective contact methods
• Positively responds to student inquiries and assists staff members in a fast-paced environment; elevates more complex inquiries to appropriate parties
• Related projects and duties as assigned

The Successful Candidate Must Have

• Associate’s Degree; or High School/GED plus 2 years of customer service experience.
• Prior work experience, preferably in a customer service environment
• Excellent interpersonal, organizational and communication skills (verbal and written)
• Prior experience with Microsoft Office Suite; familiarity with a database software platform helpful.

Even Better If You Have

• One or more years of related experience in higher education
• One year of experience using Ellucian (Datatel) Colleague or other comparable student service system.
• Bilingual in conversational Spanish

Ocean County College offers the following benefits to part-time Non-Affiliated Hourly Personnel:

Personal Time Off

• Vacation: Thirteen (13) Days
• Sick: Thirteen (13) Days
• Holidays: Fifteen (15) College Recognized Holidays

Pension Benefits

Participation in the New Jersey State Pension System is a requirement of eligible employees. This position is only eligible for the Defined Contribution Plan (DCRP). For more information visit: https://www.state.nj.us/treasury/pensions/pension-info-active.shtml

Employee Assistance Program

OCC offers all employees to take advantage of our Employee Assistance Program (EAP) for mental health support. This is a free and completely confidential service where EAP counselors provide assessment, support, and if needed referrals to additional services.

01

Are you bilingual in English and Spanish? Please select the option that best describes your proficiency level in speaking, reading, and writing both languages.

• Fluent in both English and Spanish (speaking, reading, and writing)
• Proficient in both English and Spanish (can hold a conversation, read, and write with some assistance).
• Basic proficiency in both English and Spanish (can understand and communicate in simple terms).
• I am not fluent in Spanish

02

This position is a fully in-person position. Are you able to work in person at our location in Toms River, NJ?

• Required Question